Delivery Information
All UK orders placed before 3pm (Monday – Friday) will be sent out Next Day before 12pm with DPD (excluding Sundays / Bank Holidays).
Next day delivery option is subject to location.
If you change the delivery address on the DPD app the day the parcel is be delivered then we cannot guarantee it coming to you.
Over 98% of parcels dispatched using DPD and DHL will arrive on time, but inevitably there are times when the third party couriers fail to deliver. Under such circumstances, we cannot be held responsible for consequential loss or damages for delays in delivery.
Delivery Information: Receipt of orders
All orders must be receive a clinical review by our pharmacists prior to dispatch, once the pharmacist has completed this you will receive a link requesting payment.
We will only dispatch orders to the consignee named on the order. Customers are responsible for checking and confirming the address for delivery for every order placed to ensure the safe receipt of all products purchased .
The consignee or a recipient authorised by the consignee will need to be present to sign for the order. AMS Pharma will not be held liable for any failed deliveries or delays in receiving your order via our third party courier and it is the customer’s responsibility to make arrangements with the courier for redelivery or collection from depot (if currently available).
Orders placed between 3pm Thursday and 3pm Friday
These will be dispatched on our Next Day Saturday Delivery service only and this service will be the only option at checkout. This is to ensure our pharmacy can manage processing orders efficiently and account for any refrigerated items that require temperature control until received by the consignee. Our standard Next Day delivery service can be made via our customer services team to process on Monday for Tuesday delivery upon request.
Items requiring refrigeration (cold chain)
For any failed delivery of orders containing cold chain items, a re-delivery or collection from the third party local depot must be arranged whilst the items are still within the refrigeration temperature range so not to break the cold chain, which is 72 hours from dispatch. AMS Pharma will not be held liable for any cold chain orders that have been collected out with this timescale and will not issue any refund or replacement of stock that is received after this window. Customers must consider this when placing an order in advance of a weekend or a Bank Holiday.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded